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News & Updates


Update 10-1-2017 10:30 PM Eastern Time

Calendar Updates!!!

  • Added New Slide Out Menu to the Calendars.
  • Updated Calendar List View to match the rest of the site.
  • Added New Filter Menu to Screens.
  • Fixed an Issues with Apple Safari Browser crashing on loading of the Calendars.



Update 9-25-2017 1:30 PM Eastern Time

GoDaddy.com Email Outage
If you or your clients use GoDaddy.com as your Web and Email host, they are currently experiencing an outage of the email servers. They are working to resolve the issue but any emails sent to a GoDaddy Hosted Domain is affected and delivery of email is delayed. This is a GoDaddy.com issue, all records were syncing to the PoolTrac Server but the emails may or may not have gone out to you and your customers. For more information please see the link below.

GoDaddy Server Status



Update 9-19-2017 1:30 AM Eastern Time

Updates to Management Site

  • Added New Print Option to Pool Assignments
    • You can now Print All Pool Assignments for a Single User or All Users for a selected List.
  • Added GPS Coordinates to Check In/Out Report.
  • Minor Bug Fixes and Spelling Updates.



Update 9-13-2017 10:30 AM Eastern Time

PoolTrac Services have been Restored!
Last night from 11 PM Eastern Time to 10:15 AM Eastern Time this morning, PoolTrac Services were disrupted by an Internet Outage at the Data Center that hosts our servers in California. We apologize for the troubles this has caused. Services have been restored but we have been told that there may be some more minor interruptions occur. We are in the process of moving our Backup Server to another Data Center so this cannot happen again in the future. Again, we apologize for the troubles this has caused. Thank you for using PoolTrac Management Systems.

PoolTrac Management
Justin and John



Update 9-12-2017 12:00 PM Eastern Time

We wanted to inform everyone that the Data Center that PoolTrac is hosted in is experiencing network interruption problems. PoolTrac Services will be intermittent until they have resolved the issue. We apologize for the troubles this has caused. As soon as we know more information we will post it here.

PoolTrac Management
Justin and John



Update 8-18-2017 1:30 AM Eastern Time

We would like to thank everyone for their patience and understanding with the recent Web and App updates. We try and test for every scenario but we can’t always know how things will go with every type of device out there. If you are still experiencing problems with the Apps please contact Support. Thank you for using PoolTrac Management Systems.

PoolTrac Management ~
Justin & John

  • Management Site Updates
    • Updates to Record View Screens
    • Added 'Archive All' Button to 'Log Record', 'Service Call', 'Work Order', and 'Photo Notes' Screens.



Update 8-14-2017 5:10 PM Eastern Time

We apologize for the troubles today with the Android Update. A new Update has been posted to the Google Play Store and is available for download now. Please check the Google Play Store for the update. If you continue to have issues please contact Support@PoolTrac.com.

PoolTrac Management ~
Justin & John



Update 8-13-2017 12:30 AM Eastern Time

Major Update to Management Site and Apps!!!!! Check out the list below to see all the changes that were made.

  • Management Site Updates
    • All New Interface for viewing Pools and Data.
    • New Filter feature on all Pools Lists.
    • Address is now visable on the Pool Lists for easier identification.
    • All New Data View for Log Records, Service Calls, Work Orders, To Do Lists, Alerts, Photo Notes, and Check In/Out Records.
    • Renamed 'Pool Photos' to 'Pool Photo Notes'.
    • New Email Controls. You can now turn the Emails on for Log Records, Service Calls, Work Orders, Photo Notes, Tasks, and Check In/Out Records.
    • New Email Footer Control for Log Records, Service Calls, Work Orders, Photo Notes, Tasks, and Check In/Out Records.
    • New User Permissions for Managers and Users.
    • Added "Address" option to Log Records, Service Calls, Work Orders, Photo Notes, Tasks, and Check In/Out Records
    • Turn Reports On or Off on Client Emails for Log Records, Service Calls, Work Orders, Photo Notes, Tasks, and Check In/Out Records
    • New Updates to Pool Maps - Speed, Layout, and Map Icon Grouping
    • Updates to "View Last Records for Pools" - Added "View All Users"
    • Updates to Calendar Views - Speed
    • Calendar Tasks can now be sent back to "Task Queue"
    • Added Created By and Created On to Task View
  • Android and Apple App Updates
    • Android 8.0+ and iOS 10.3+ Compatibility Updates
    • Added "View Pool Assignments" to see who is assigned to the selected Pool
    • Changed "Take Picture" to "Add Photo Note"
    • Added "View Photo Notes" to Pool Menu
    • Updates to GPS Coordinates, increased speed and accuracy.
    • Photos increased to 5 total per record
    • Updates to Syncing Process
    • Updates to Pool Maps
    • Added New User Permissions
    • Added GPS Items to Pool Map
    • Improved performance and speed throughout the app
  • New Support Videos are being Uploaded!!!



Update 5-13-2017 11:30 PM Eastern Time

Just wanted to let everyone know we have added some interesting things to the Management Site. Below is the list of changes we made.

  • Management Site Updates
    • Pool Assignment Map Upgrade. You can now Move/Copy/Remove the Pools to other Users and Lists directly from the Map Icon. You can also Copy Unassigned Pools to Users and Lists.
    • Added Datetime option to Exported File Names on all reports.
    • Added option to Calendar Settings to Automatically Enable Drag & Drop on the Calendars.
    • Added Gate Code to Pool Assignment Print Screen.



Update 4-29-2017 11:30 PM Eastern Time

We have completed the second Stage of our updates. Most of today's updates are all backend database updates in preperation for the following stages. We did update several of the Report Pages. Below is the list of changes we made.

  • Management Site Updates
    • Updated All Report Page that export to CSV file format. Google Sheets had an issue when opening our Reports.
    • Speed Improvements to Data Viewing and Report Generation.
    • Minor Tweaks and Changes to the Inventory Report Totals.
    • Minor Spelling Changes through-out the site.



Update 4-23-2017 11:05 AM Eastern Time

We have completed the first Stage of the Site Updates and the Email Services have been restored. We are sorry for the inconvenience this has caused.

  • Management Site Updates
    • New Menu Layout
    • New Account Status Page for Admin's to control the Account Statuses of all Pool in one location.
    • Added Unassigned Pools to Assignment Maps for better placement.
    • Added 'Assigned Order' to 'View Last Record for Pool' and 'Pool Assignment Reports'
    • Updates to Pool Assignments
    • Updates to Pool Maps



Update 4-21-2017 6 PM Eastern Time

Updates, Updates, Updates...
This weekend starts our Month long update schedule. Starting Tomorrow we will be releasing new updates to the Management Site and Apps. We have decided to release the updates in groups instead of all at once. This weekend we will be prepping the Database for upgrades and releasing several page Updates. We are also implementing some server changes, that being said our Email Server will be effected by this upgrade. On Sunday, April 23rd between 2AM - 6AM Eastern Standard Time Email Services will be unavailable from both the Mobile Apps and Management Site. After the upgrades are completed we will post an update here letting you know of the changes we have made. Please stay tuned. Thank you for using PoolTrac Management Systems.

Justin and John
PoolTrac Owners



Update 11-30-2016 2:00 AM Eastern Time

We have posted an update to the Management Site that addresses a couple issues reported by our users.

  • Calendar Updates
    • New Calendar Settings (Show/Hide Weekends, Show/Hide Month View Start and End Times)
    • New Calendar formatting for Day, Week, and Month Views
    • Fix of Task Title not properly updating on Save
    • Minor tweaks and bug fixes



MAJOR UPDATE 10-31-2016 4:30 AM Eastern Time

We are excited to announce a Major Update to the PoolTrac Management Site. Check out the List of New features below. We are also in the process of redoing all of our Tutorial Videos, which should be uploaded soon.

  • Calendar Update
    • - New Calendar Dashboard
    • - New Task Queue (For Tasks that you do not have a Date and Time yet)
    • - New Improved Calendar List View with Print function
    • - Added Address to Bubble Poppup on Calendars
    • - New DRAG & DROP Support of Recurring Tasks.
    • - New Calendar Settings (Start, End, and Time Interval for Calendars, New Email notificaiton of Deleted Tasks)
  • New Search Function
    • - Search for: Pool Name, Service Type, Address, City, State, Zipcode, Contact Name, Contact Email, Contact Phone
    • - Search your Log Record, Service Call, Work Order, and Task Notes
  • Update to Pool Assignments
    • - New Drop Down Menu you for Assigned Pools List.
    • - New Drag & Drop on Pool Map to better organize your Pools.
    • - New Numbered Mapped Pins for Assignment Map.
  • New Time Zone Settings is Implemented
    • - Please go set your TimeZone in the Mobile App Settings even if you have previously already set it.
  • Lots of Minor Bug Fixes and Feature Adds found or requested by you guys.

We are really excited about this new update. We hope you enjoy it too.

Justin and John
PoolTrac Management



APPLE USER NOTICE 9-12-2016 5:30 PM Eastern Time

Tomorrow (9-13-2016) Apple will be releasing iOS 10 for the iPhone and iPad. We recommend that you DO NOT install the iOS 10 update until Apple accepts our New App Update. We were told that iOS 10 was going to be released the first week of October. On Thursday September 8th they announced that they would be releasing it three weeks early on (9-13-2016). As soon as Apple accepts our update the PoolTrac Pro App will notify you that a new update is available. We are sorry for the inconvenience this may cause, if you have any questions or concerns, please let us know.

PoolTrac Management
John and Justin



App & Site Updates 8-8-2016 1:30 AM Eastern Time

- Android App Updates

  • Added Support for Android 7.0+
  • Updated Photo Compression on Older Devices
  • Added new Image Rotation to Log Record, Service Call, and Work Orders
  • Increased the PH Range on the Log Records to read 6.0 to 10.0
- Management Site Updates
  • Update User Drop Down on All Report Pages. Disabled users are now separated.
  • Added Service Type to Exported Pool List.
  • Added new Color code to "View Last Record for Pools" to show Pools serviced in the last week.
  • Minor tweaks and bug fixes.
  • Many more updates coming soon!!!!!!
- Apple App Updates ~ WHERE IS IT?????
  • We have submitted a new App Update several times and it keeps getting denied. The current App update is on day 11 of Review. It takes on average 24 to 28 days to get accepted. Unfortunately there is nothing we can do to speed up this process.



Login Issue - 5-11-2016 3:00 PM Eastern Time

Due to the increase in our security after the Server upgrade, we are having troubles with your ability to stay logged into the Management Site. We are working with our Firewall and Server Teams to resolve this issue as soon as possible. We apologize for the troubles and hope to have it resolved by tomorrow morning. That's what we get for trying to improve and protect the PoolTrac Services. :-)
~ PoolTrac Management ~
Justin & John



SERVER UPGRADE COMPLETE - 5-8-2016 2:15 PM Eastern Time

The Server Upgrade is COMPLETE!!! It was a long night but over 7 Million rows of data along with over 200 Gigabytes of Photos were moved successfully. All Services should be up and running. Over the course of the next two weeks we will be rolling out new features and functionality. We Thank You for your patience and understanding as we made this transition to our new server. If you have any questions or concerns about the move please let us know.
~ PoolTrac Management ~
Justin & John



System Updated - 3-20-2016 11:00 PM Eastern Time

  • Updated: Major Improvements and Optimization to All Reports.
  • Added: Pool Assignments Map can now show a single user and all pools assigned to them on a single map.
  • Updated: More Database Optimization.
  • Updated: Minor Code Updates and Fixes.



System Updated - 3-7-2016 2:33AM Eastern Time

So you asked and we provided. New updates to Viewing Records. You can now View Inactive Pools, Edit Records, Delete Records, and new Menu Layout for Records. More still to come.

  • Added: Edit Log Records, Service Calls, and Work Orders
  • Added: You can now view Inactive Pool Records
  • Added: New Menu Record Button on Log Records, Service Calls, and Work Orders.



System Updated - 2-29-2016 2:00AM Eastern Time

Added new features and more to come this week.

  • Added: Combined Water Chemistry and Inventory Report.
  • Fix: View To Do List Page Updated.
  • Updated: Selector Screens to include new pages.



System Updated - 2-8-2016 1:00AM Eastern Time

Hello, PoolTrac Members. We just wanted to give everyone a heads up. We have added a bunch of new features as well as fixed some errors that Users have found. Below is a list of the new features. More will follow next weekend, including Editing and Deleting of Records.

  • Update: Pool List Screen
    • Added: Pool Assignments List (See who is assigned to the Pool)
    • Updated: Pool List Screen Layout
    • Updated: Search Options
  • Added: Pool List Assignment Maps
  • Added: Pool List Assignment Report
  • Reports Updated
    • Added: New Log Record Items Added.
    • More Reports added soon
  • Added: View Last Record for Pools
  • Updated: Archival Log Record.
  • Updated: Archival Service Call.
  • Updated: Archival Work Order.
  • Updated: Archival Check In/Out.



Upgrade Status - 11-30-2015 6:00AM Eastern Time

Hello, PoolTrac Members. We just wanted to give everyone a heads up. We got some good news and we got some bad news. The bad news, the upgrade did not go as planned. We ran into several issues with the Client Apps and Moving to our new server. The Good News is we have decided to start by giving you some of the new features, then slowly add more over the next week. Currently all the Android and Apple Apps have been released and are ready to be updated. Your Pool Techs should install the updates before using PoolTrac. The features that we were able to launch are below. More will follow over the course of the week. We are sorry for any inconvenience this has caused. We will work as fast as we can to get this fully up and running for you.

  • Pool Assignments can now be copied from User to User.
  • Pool Assignments can now be printed
  • Upload Photos from the Management Site
  • Log Record Additions
    • Outside Temperature
    • Outside Conditions
    • Water Clarity
    • Algae Present
    • Water Level
    • General Comments
    • Pool Chemistry: Bromine
    • Pool Chemistry: Copper
    • Pool Chemistry: Iron
    • Pool Chemistry: Phosphate
    • Pool Chemistry: Water Timer
    • Pool Chem Additions: Bromine
    • Pool Chem Additions: Phosphate Remover
    • Pool Chem Additions: Algaecides
    • Pool Chem Additions: Clarifiers
    • Pool Chem Additions: Metal Remover
    • Pool Chem Additions: Stain Remover
    • Pool Service: Salt Cells
    • Pool Service: Salt Cells Cleaned
  • Ability to Add Pools from the Mobile Devices
  • Pool Status: Ability to Open and Close a pool for any reason
  • Internal Pool Notes
  • To Do List Items for Pools



11-28-2015 through 11-29-2015 : Major Updates to PoolTrac Sites and Apps!

We are excited to announce the up-coming release of our New PoolTrac Management Site, Apple App, and Android App. Next weekend PoolTrac will undergo Maintenance & Updating. We hope to be fully up and running by Sunday Morning (11-29-2015). When you open your Mobile App on Monday you will get a notification to Download the new update from the Google Play Store or the Apple App Store.

New Features Include:

  • New Management Site & App Layouts
  • Pool Assignments can now be copied from User to User.
  • Pool Assignments can now be printed
  • Upload Photos from the Management Site
  • Log Record Additions
    • Outside Temperature
    • Outside Conditions
    • Water Clarity
    • Algae Present
    • Water Level
    • General Comments
    • Pool Chemistry: Bromine
    • Pool Chemistry: Copper
    • Pool Chemistry: Iron
    • Pool Chemistry: Phosphate
    • Pool Chemistry: Water Timer
    • Pool Chem Additions: Bromine
    • Pool Chem Additions: Phosphate Remover
    • Pool Chem Additions: Algaecides
    • Pool Chem Additions: Clarifiers
    • Pool Chem Additions: Metal Remover
    • Pool Chem Additions: Stain Remover
    • Pool Service: Salt Cells
    • Pool Service: Salt Cells Cleaned
  • Records View - Added ability to View Inactive Pool Records
  • Ability to Edit Log Record, Service Calls and Work Orders Notes
  • Ability to Add Pools from the Mobile Devices
  • Enhancements to the Task Calendar.
  • Pool Status: Ability to Open and Close a pool for any reason
  • Internal Pool Notes
  • To Do List Items for Pools
  • So much more it's hard to list it all.